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Processing and delivery delays for in-stock orders are estimated between 3-4 business days. Once your order has been processed, our third party transporter will contact you to confirm a suitable delivery date.
We’ll gladly hold your order for a later delivery date for a maximum of three (3) months. Orders including back ordered items will be processed and dispatched once the item(s) is back in stock.
Once your order has been processed for delivery, we are unable to make any modifications. Requests for changes or cancellations while the order is in transit may be refused or subject to a fee.
Changes must be made at least 2 business days prior to your scheduled delivery date and time – otherwise, changes to your delivery date are subject to a S$75 re-scheduling fee.
*Please note that in the event that your product is unavailable at the time of purchase, our third-party transporter will contact you immediately once the item is back in stock.
Below are more specific in-home and shipping guidelines for your reference.
Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.
*You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases, to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.
The customer must ensure available and safe access to the site for the delivery team and transportation vehicle (including an available parking area) on the scheduled delivery date and time window.
During the delivery, no alterations to any doors, trims, moldings or other fixtures to accommodate passage to the products will be made. Should products not fit through the necessary passage, the delivery personnel reserves the right to cancel the delivery. Please note that the delivery team will not remove their safety boots.
Customers are responsible for protecting their household (e.g. floors, walls, fixtures, etc.) prior and during delivery.
The delivery team will not unpack, inspect nor assemble any products nor remove, or dispose of, any debris or packaging materials.
In the event that lifts / elevators are unavailable or nonexistent, our third-party transporter will deliver up to a maximum of one (1) floor. Each additional floor is subject to a S$20 fee (per product per floor) to be paid during the delivery to the transporter’s team directly. In the event of a return and / or disposal, the customer must bear the cost of S$20 per floor.
Upon receiving your order and while the delivery personnel remains on the premises, please ensure that you have received all products purchased (quantities, model, size, colour, etc.). It is recommended that you carefully review the proof of delivery document provided by the transporter.
Any issue or incident that may arise during the delivery must be indicated in writing on the proof of delivery before the personnel leaves your home. The third-party transporter will not accept any responsibility for any damage, issue or incident that may arise during the delivery that has not been indicated on the packing slip nor properly documented (e.g. photos, signed note by driver, etc.). Please email us at [email protected] immediately.
If you are unavailable to receive your order on the delivery date that was arranged with our third party transporter, a S$75 rescheduling fee will apply in order to reschedule a new delivery date.
Orders shipped via national courier providers will be delivered shortly after being dispatched from our distribution centre. Should you not be present at the time of delivery, a missed delivery card will typically be left at your door for you to arrange a re-delivery at no charge.
Noa Home will not be responsible for any missing or incorrect information regarding shipping details that were provided at the time of purchase that may result in a failed delivery attempt.
The customer is responsible for ensuring a safe and appropriate passageway for a successful delivery (doorway, hallway, lift, staircase, etc.). A 10% restocking fee will apply to all failed delivery attempts caused by an inaccessible, unsafe and / or unavailable passageway.
If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at [email protected] within three (3) days of receipt of your delivery.
In order to process an exchange or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.