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Once your order has been processed, you’ll receive an SMS notification from our third party transporter to confirm your delivery details. Delivery to your home is estimated on average between 2-10 business days once processed.
Our third part transporters offer threshold delivery only. Deliveries are made Monday through Saturday, during regular business hours.
We currently offer free shipping on all orders within our serviceable areas. We don’t offer shipping to NT, P.O. boxes, and certain addresses located outside of our serviceable areas.
Orders being delivered to certain remote areas may experience slightly longer delivery delays, and may only be eligible for collection at a local depot.
At this time, we are unable to hold your order until a future date. Orders including back ordered items will be processed and dispatched once the item(s) is back in stock.
Once your order has been processed and / or dispatched, we are unable to make any modifications or cancellations. Requests for a change or cancellation while the order has been processed and / or dispatched may be refused or subject to a $75 fee.
Below are more specific in-home and shipping guidelines for your reference.
Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.
* You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases, to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.
The customer must ensure available and safe access to the site for the delivery team and transportation vehicle (including an available parking area) on the scheduled delivery date and time window.
During the delivery, no alterations to any doors, trims, moldings or other fixtures to accommodate passage to the products will be made. Should products not fit through the necessary passage, the delivery personnel reserves the right to cancel the delivery. Please note that the delivery team will not remove their safety boots.
Customers are responsible for protecting their household (e.g. floors, walls, fixtures, etc.) prior and during delivery.
The delivery team will not unpack, inspect nor assemble any products nor remove, or dispose of, any debris or packaging materials.
Upon receiving your order, please ensure that you have received all products purchased (quantities, model, size, colour, etc.).
Any issue or incident that may arise during the delivery must be indicated in writing on the proof of delivery before the personnel leaves your home. The third-party transporter will not accept any responsibility for any damage, issue or incident that may arise during the delivery that has not been indicated on the packing slip nor properly documented (e.g. photos, signed note by driver, etc.). Please email us at [email protected] immediately.
If you are unavailable to receive your order on the delivery date that was arranged with our third party transporter, a $75 rescheduling fee will apply in order to reschedule a new delivery date.
Orders shipped via national courier providers will be delivered shortly after being dispatched from our distribution centre. Should you not be present at the time of delivery, a missed delivery card will typically be left at your door for you to arrange a re-delivery at no charge.
Noa Home will not be responsible for any missing or incorrect information regarding shipping details that were provided at the time of purchase that may result in a failed delivery attempt.
The customer is responsible for ensuring a safe and appropriate passageway for a successful delivery (doorway, hallway, lift, staircase, etc.). A 10% restocking fee will apply to all missed delivery attempts, or failed delivery attempts caused by an inaccessible, unsafe and / or unavailable passageway.
If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at [email protected] within three (3) days of receipt of your delivery, along with photos illustrating the damage or defect. If photos cannot clearly portray the issue, you may provide us with a short video instead. Once our team has assessed your claim, you will be provided with a suitable resolution. Exchanges of products and / or replacements parts will be determined by Noa Home, at its sole discretion.
Requests for an exchange, repair or replacement (for either a product or part) must be made prior to assembly and / or use of the product, and require the original packaging. Claims made after three (3) days of receipt of delivery are subject to fees.