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Delivery policy

Deliveries in Australia

Due to overwhelming demand for our products and continued, unexpected interruptions resulting from the pandemic, we’re experiencing transport delays.

For assistance on the status of your order and support for your home delivery, please contact our third-party logistics provider directly by phone (+61 1300 867 000) or email ([email protected]). Please make sure to reference your Noa Home order number.

Scheduling your delivery

Orders are typically prepared and shipped within 1-3 business days (excluding weekend and public holidays). Delivery to your home is estimated on average between 1-10 business days once shipped (see schedule below). Once your order has been received in our system, modifications can no longer be made.

Estimated delivery times at this time for available products once dispatched are:

Melbourne / Sydney (metro): 1-3 business days
VIC / NSW / SA / ACT: 5-10 business days
QLD: 7-12 business days
WA / TAS: 10-15 business days

 At this time, our third part transporters offer threshold delivery only. A tracking email and / or SMS notification will be sent you once your order has been dispatched. Note that a specific delivery date may not be scheduled. Orders to WA and remote shipping addresses may require up to 15 business days once dispatched. Deliveries are made Monday through Friday, during regular business hours.

At this time, we are unable to hold your order until a future date. Orders including back ordered items will be processed and dispatched once the item(s) is back in stock.

We currently do not ship to NT.

Below are more specific in-home and shipping guidelines for your reference.

Preparing for your delivery

Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.

* You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases, to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.

Delivery procedures

The customer must ensure available and safe access to the site for the delivery team and transportation vehicle (including an available parking area) on the scheduled delivery date and time window.

During the delivery, no alterations to any doors, trims, moldings or other fixtures to accommodate passage to the products will be made. Should products not fit through the necessary passage, the delivery personnel reserves the right to cancel the delivery. Please note that the delivery team will not remove their safety boots.

Customers are responsible for protecting their household (e.g. floors, walls, fixtures, etc.) prior and during delivery.

Inspection of your delivery

The delivery team will not unpack, inspect nor assemble any products nor remove, or dispose of, any debris or packaging materials.

Upon receiving your order, please ensure that you have received all products purchased (quantities, model, size, colour, etc.).

Any issue or incident that may arise during the delivery must be indicated in writing on the proof of delivery before the personnel leaves your home. The third-party transporter will not accept any responsibility for any damage, issue or incident that may arise during the delivery that has not been indicated on the packing slip nor properly documented (e.g. photos, signed note by driver, etc.). Please email us at [email protected] immediately.

VERY IMPORTANT

If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at [email protected] within three (3) days of receipt of your delivery.

In order to process an exchange or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.