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Deliveries in Australia

Scheduling your delivery

We’re proud to offer white-glove delivery across Australia – this includes contacting you to schedule a delivery date and time slot that is convenient for you. Our third-party transporter will reach out to you within 1-2 business days of your purchase (excluding weekends and public holidays) by phone and/or email to schedule a specific delivery date and time window.

Available delivery dates and times slots are (excluding public holidays): Monday through Friday, between 9:00am – 6:00pm. No exceptions can be made for evening or weekend deliveries. Our transporter will coordinate a four (4) hour delivery window with you when booking the date. The driver will text you thirty (30) minutes prior to delivery as a courtesy.

To schedule or change your delivery date, or make any last minute changes to your booking, please contact our transporter directly at (03) 9793 7262. Changes must be made at least 2 business days prior to your scheduled delivery date and time – otherwise, changes to your delivery date are subject to a re-scheduling fee.

Orders consisting of available products will be dispatched within 48 hours. The average transit time is 2-5 business days. Below are typical delivery times per state:

  • Metro areas (Melbourne, Sydney, Adelaide, Brisbane): 2-4 days
  • VIC: 2-4 days
  • NSW: 3-5 days
  • SA: 3-5 days
  • QLD: 4-8 days
  • ACT: 3-5 days
  • WA: 5-10 days
  • TAS: 5 – 10 days
  • *We currently do not ship to NT

Please note that delivery dates and time slots are subject to availability. Bookings must be made directly with the transporter. Changes must be made at least 2 business days prior to your scheduled delivery date and time – otherwise, changes to your delivery date are subject to a re-scheduling fee.

For back ordered items, our transporter will contact you as soon as the item(s) are back in stock to schedule a delivery date.

Below are more specific in-home and shipping guidelines for your reference.

Buy now – ship later

Place your order today and have it delivered at a later date that’s convenient for you. We will gladly hold your order for a maximum period of three (3) months. Simply send us an email at [email protected], including your order number, in which you specify your estimated / preferred delivery date.

Preparing for your delivery

Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.

*You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.

Delivery procedures

The customer must ensure available and safe access to the site for the delivery team and transportation vehicle (including an available parking area) on the scheduled delivery date and time window.

During the delivery, no alterations to any doors, trims, moldings or other fixtures to accommodate passage to the products will be made. Should products not fit through the necessary passage, the delivery personnel reserves the right to cancel the delivery. Please note that the delivery team will not remove their safety boots.

Customers are responsible for protecting their household (e.g. floors, walls, fixtures, etc.) prior and during delivery.

Inspecting your delivery

Our transporters will not unpack, inspect nor assemble any products nor remove, or dispose of, any debris or packaging materials.

Upon receiving your order, please ensure that you have received all products purchased (quantities, model, size, colour, etc.).

Any issue or incident that may arise during the delivery must be indicated in writing on the proof of delivery before the personnel leaves your home. The third-party transporter will not accept any responsibility for any damage, issue or incident that may arise during the delivery that has not been indicated on the packing slip nor properly documented (e.g. photos, signed note by driver, etc.). Please email us at [email protected] immediately.

VERY IMPORTANT

If you notice that your product(s) or its individual components are damaged or defective upon unboxing, please notify us immediately by email at [email protected] within three (3) days of receipt of your delivery.

In order to process an exchange or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.

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