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The October Event: $300 OFF any mattress or bed | Up to 30% off Sofas | Ends October 27.
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Delivery policy

Delivery policy in Australia

Scheduling your delivery

Orders are typically prepared and shipped within 3-4 business days (excluding weekend and public holidays). Shipping to your home is estimated between 2-5 business days thereafter.

We are currently experiencing higher than normal demand, resulting in an additional 1-2 business days for order processing and dispatching.

Orders within the greater Melbourne metro area (within a 50 km radius) will be fulfilled by a white-glove service – the transporter will contact you to scheduled a specific delivery date. Deliveries are typically made Monday through Saturday.

Orders within metros areas of NSW, SA, QLD and ACT will be shipped to your door by a national courier service – a tracking email will be sent you once your order has been dispatched. Note that a specific delivery date may not be scheduled. Orders to WA and remote shipping address may require up to 14 business days once dispatched. Deliveries are made Monday through Friday, during regular business hours. We currently do not ship to NT.

For back ordered items, the product will be shipped once back in stock and available for dispatch.

Below are more specific in-home and shipping guidelines for your reference.

Preparing for your delivery

Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.

*You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases, to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.

Delivery procedures

The customer must ensure available and safe access to the site for the delivery team and transportation vehicle (including an available parking area) on the scheduled delivery date and time window.

During the delivery, no alterations to any doors, trims, moldings or other fixtures to accommodate passage to the products will be made. Should products not fit through the necessary passage, the delivery personnel reserves the right to cancel the delivery. Please note that the delivery team will not remove their safety boots.

Customers are responsible for protecting their household (e.g. floors, walls, fixtures, etc.) prior and during delivery.

Inspection of your delivery

The delivery team will not unpack, inspect nor assemble any products nor remove, or dispose of, any debris or packaging materials.

Upon receiving your order, please ensure that you have received all products purchased (quantities, model, size, colour, etc.).

Any issue or incident that may arise during the delivery must be indicated in writing on the proof of delivery before the personnel leaves your home. The third-party transporter will not accept any responsibility for any damage, issue or incident that may arise during the delivery that has not been indicated on the packing slip nor properly documented (e.g. photos, signed note by driver, etc.). Please email us at [email protected] immediately.

VERY IMPORTANT

If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at [email protected] within three (3) days of receipt of your delivery.

In order to process an exchange or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.