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Due to overwhelming demand for our products and unexpected interruptions resulting from the pandemic, our third-party transporters are experiencing slight transport delays.
In stock orders are typically prepared and shipped within 2 business days (excluding weekends and public holidays). Shipping to your home is estimated between 2-7 business days thereafter *. At this time, our transporters offer threshold delivery only.
Orders within the greater Montreal area (and surroundings) will be fulfilled by a white-glove delivery service. You will receive an email with delivery date / time slot options to choose from. Please note that delivery dates and time slots are subject to availability. Bookings must be made directly with the transporter. Deliveries are made Monday through Friday, between 10am and 7pm, and Saturday and Sunday, between 10am and 4pm.
Orders outside the greater Montreal area will be shipped to your door by a national courier service. Note that a specific delivery date may not be scheduled. Deliveries are made Monday through Friday, between 8am and 9pm.
* Shipping to your home is estimated between 1-3 business weeks for orders including larger items, such as beds and sofas, being delivered outside of the greater Montreal area.
At this time, we are unable to hold your order until a future date. Orders including back ordered items will be processed and dispatched once the item(s) is back in stock.
Once your order has been processed and / or dispatched, we are unable to make any modifications. Requests for changes while the order is in transit may be refused and / or subject to a fee.
We are unable to cancel an order while in transit. Once the order has been received, you may contact us to initiate the return process.
Below are more specific in-home and shipping guidelines for your reference.
Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.
*You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases, to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.
The customer must ensure available and safe access to the site for the delivery team and transportation vehicle (including an available parking area) on the scheduled delivery date and time window.
During the delivery, no alterations to any doors, trims, moldings or other fixtures to accommodate passage to the products will be made. Should products not fit through the necessary passage, the delivery personnel reserves the right to cancel the delivery. Please note that the delivery team will not remove their safety boots.
Customers are responsible for protecting their household (e.g. floors, walls, fixtures, etc.) prior and during delivery.
The delivery team will not unpack, inspect nor assemble any products nor remove, or dispose of, any debris or packaging materials.
Our transporters will not unpack, inspect nor assemble any products nor remove, or dispose of, any debris or packaging materials.
Upon receiving your order, please ensure that you have received all products purchased (quantities, model, size, colour, etc.).
Any issue or incident that may arise during the delivery must be indicated in writing on the proof of delivery before the personnel leaves your home. The third-party transporter will not accept any responsibility for any damage, issue or incident that may arise during the delivery that has not been indicated on the packing slip nor properly documented (e.g. photos, signed note by driver, etc.). Please email us at email@example.com immediately.
If you are unavailable to receive your order on the delivery date that was arranged with our third party transporter, a rescheduling fee may apply in order to reschedule a new delivery date.
Orders shipped via national courier providers will be delivered shortly after being dispatched from our distribution centre. Should you not be present at the time of delivery, a missed delivery card will typically be left at your door for you to arrange a re-delivery at no charge.
Noa Home will not be responsible for any missing or incorrect information regarding shipping details that were provided at the time of purchase that may result in a failed delivery attempt.
The customer is responsible for ensuring a safe and appropriate passageway for a successful delivery (doorway, hallway, elevator, staircase, etc.). A 10% restocking fee will apply to all failed delivery attempts caused by an inaccessible, unsafe and / or unavailable passageway.
If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at firstname.lastname@example.org within three (3) days of receipt of your delivery.
In order to process an exchange or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.