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THE CANADA DAY SALE
$500 OFF ANY MATTRESS

Free Delivery
ON ALL ORDERS*

Warranty

Mattresses – 15 year limited warranty.

THIS LIMITED WARRANTY COVERS THE FOLLOWING:

  • Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s).
  • Any physical or structural flaw in the mattress that causes foam to split or crack, despite normal usage and proper handling.

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

  • A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
  • Individual comfort preferences relating to firmness, design, materials and feel.
  • Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
  • Damage due to use with an inappropriate foundation.
  • Damage incurred by transportation after initial delivery provided by Noa Home.
  • Damage resulting from washing or drying the mattress cover.
  • Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
  • Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Sofas and beds – 1 year limited warranty.

All products carry a one (1) year, limited warranty from the date of delivery to your home. This limited warranty applies to manufacturing defects only. We will not accept return and exchange requests nor warranty claims relating to stains, marks, halos, spots, shrinkage, soiling, discolouration, etc.

THIS LIMITED WARRANTY DOES NOT COVER THE FOLLOWING:

  • Normal wear and tear such as, but not limited to: scratches, indentations, cuts, discolouration, shrinkage, fabric piling, stains and/or any damages resulting from everyday accidents.
  • Products that have been incorrectly assembled and/or used improperly.
  • Products that have been used outdoors.
  • Products that have been altered or cleaned using cleaning products or methods that are not specifically provided on www.noahome.com.

IMPORTANT

If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at [email protected] within three (3) days of receipt of your delivery. Photos illustrating the damage or defect must be provided for all claims. If photos cannot clearly portray the issue, you may provide us with a short video instead. Once our team has assessed your claim, you will be provided with a suitable resolution if applicable.

Requests for an exchange, repair or replacement (for either a product or part) must be made prior to assembly and / or use of the product. Claims made after three (3) days of receipt of delivery are subject to fees.

Noa Home will, at its sole discretion, determine whether a credit, repair or replacement of a defective product and / or component is appropriate. Our warranties are non transferrable, and no longer apply to products that have been moved to a new address.