The 120 night trial serves as the return policy for our mattresses. Upon receiving your brand new mattress, you’ll have 120 nights to try it out in the comfort of your own home. If it’s just not right for you, email us at email@example.com during the trial period. We’ll schedule a free return pick-up. Once collected, we’ll refund you in full in the original form of payment.
Buyers qualify for a 120 night trial return and refund for one (1) mattress only per shipping address. The return must be exercised no later than the 120th day following delivery of your purchase. No exceptions will be made.
Noa Home requires that a customer sleep on the mattress for a 30 night period to allow the customer adequate time to adjust to the qualities of the new mattress and properly gauge their satisfaction.
Mattress returns are typically donated to (1) local charities or (2) organizations that recycle the product’s raw materials. All customers receive a brand new mattress (compressed and rolled) in its original box. Once opened, neither Noa Home nor any consumer may re-compress and re-roll it (i.e. such a process requires the use of heavy, industrial and specialized equipment not readily accessible). For security, sanitary and legal purposes, it would be illegal for us to re-sell used mattresses
If you decide that you’re not entirely satisfied with your new sofa, sectional or armchair purchase, you may request a return within 14 days of receiving your delivery.
All return requests are subject to a 15% restocking fee and require that the product be in “as new” condition with all original packaging on hand.
Determining “as new” criteria include:
Customers are responsible for repackaging the item(s) in its original packaging as our third-party transporters are unable to collect unprotected products nor provide packaging materials upon pick-up. If the original packaging was not retained, we ask that you source an alternative protective material, such as bubble wrap.
Once your product has been collected, the returned item will be inspected within 3-7 business days after having been received at our warehouse. Once we validate that the product is in “as new” condition, our team will process your refund in the original form of payment minus a 15% restocking fee.
We will not accept return or exchange requests, nor warranty claims relating to stains, marks, halos, spots, soiling, discolouration, etc. to your upholstered products.
Beds are eligible for a return pick-up and refund within 30 days of delivery.
All return requests are subject to a 15% restocking fee and require that the product be unopened and unassembled (brand new original condition).
All bedding items including bed linens, quilts, pillows and mattress protectors are eligible for a free return and full refund within 30 days of delivery.
The brand new, unopened and unused item must be returned in its original condition and packaging. The returned item will be inspected within 3-7 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, we will process your refund in full in the original form of payment.
Rugs are eligible for a return and refund within 14 days of delivery.
Buyers qualify for only one (1) return or exchange on their rug purchase.
All return requests are subject to a 15% restocking fee, and the original packaging is required in order to request a return.
We will not accept return or exchange requests relating to stains, marks, halos, spots, soiling, discolouration, etc. to your rug.
Our Dream Bundle discount applies to orders including at least one (1) mattress and one (1) bed / bed frame. In the event that either item is returned for a refund, the remaining item(s) you retain will no longer be eligible for the discount and therefore, the price difference will be deducted from your refund.
If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at firstname.lastname@example.org within three (3) days of receipt of your delivery, along with photos illustrating the damage or defect. If photos cannot clearly portray the issue, you may provide us with a short video instead. Once our team has assessed your claim, you will be provided with a suitable resolution. Exchanges of products and / or replacements parts will be determined by Noa Home, at its sole discretion.
Requests for an exchange, repair or replacement (for either a product or part) must be made prior to assembly and / or use of the product. Claims made after three (3) days of receipt of delivery are subject to fees.