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Our response to COVID-19. Learn more.
The October Event: S$200 OFF any mattress or bed | Up to 30% off Sofas | Ends October 27.
S$200 OFF the Noa Mattress. Ends October 27.
Returns & exchanges

Returns and Exchanges

Mattresses

The 100 night trial serves as the return policy for the Noa mattress. Upon receiving your brand new mattress, you’ll have 100 nights to try it out in the comfort of your own home. If it’s just not right for you, email us at [email protected] during the trial period. We’ll schedule a free return pick-up. Once collected, we’ll refund you in full in the original form of payment.

Buyers qualify for a 100 night trial return and refund for one (1) mattress only per shipping address. The return must be exercised no later than the 100th day following delivery of your purchase. No exceptions will be made.

Noa mattress returns are typically either donated to (1) local charities or (2) organizations that recycle the product’s raw materials. All customers receive a brand new mattress (compressed and rolled) in its original box. Once opened, neither Noa or any consumer may re-compress and re-roll it (i.e. such a process requires the use of heavy, industrial and specialized equipment not readily accessible). For security, sanitary and legal purposes, it would be illegal for us to re-sell used mattresses

Sofas, sectionals and armchairs

If you decide that you’re not entirely satisfied with your new sofa, sectional or armchair purchase, we’re here to help. To initiate a free return of a sofa, sectional and/or armchair, please email us at [email protected] within 30 days of having received your delivery.

Buyers qualify for only one (1) return or exchange on their purchase. The request for a return or exchange must be exercised no later than the 30th day following delivery of your purchase. No exceptions will be made.

Once your product has been collected, the returned item will be inspected within 3-5 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, our team will process your refund in full in the original form of payment.

Returns must be in “as new” condition to be eligible for a free return pick-up and full refund. Determining criteria include:

In the event that we determine that your return does not meet the criteria aforementioned, a 10% restocking fee of the product price will be deducted from the refund amount. In other words, your refund in such a case would be: Purchase Price – Restocking Fee (10%) = Refund Amount (SGD). Important. We will not accept return and exchange requests nor warranty claims relating to stains, marks, halos, spots, soiling, discolouration, etc. to your LiveSmart upholstered products.

Beds

Beds are eligible for a free return pick-up and full refund within 30 days of delivery on unopened and unassembled products only (brand new original condition).

Buyers qualify for only one (1) return or exchange on their purchase. The request for a return or exchange must be exercised no later than the 30th day following delivery of your purchase. No exceptions will be made.

Bedding

All bedding items including bed linens, quilts, pillows and mattress protectors are eligible for a free return and full refund within 30 days of delivery.

The brand new, unopened and unused item must be returned in its original condition and packaging. The returned item will be inspected within 3-5 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, we will process your refund in full in the original form of payment.

Dream Bundle Discount

Our Dream Bundle discount applies to orders including at least one (1) mattress and one (1) bed / bed frame. In the event that either item is returned for a refund, the remaining item(s) you retain will no longer be eligible for the discount and therefore, the price difference will be deducted from your refund.

Exchanges

If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at [email protected] within three (3) days of receipt of your delivery. Exchanges of products and / or replacements parts will be determined by Noa Home, at its sole discretion.

In order to process an exchange, repair or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.