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The 120 night trial serves as the return policy for the selection of Noa mattresses. Upon receiving your brand new mattress, you’ll have 120 nights to try it out in the comfort of your own home. If it’s just not right for you, email us at [email protected] during the trial period. We’ll schedule a free return pick-up. Once collected, we’ll refund you in full in the original form of payment.
Buyers qualify for a 120 night trial return and refund for one (1) mattress only per shipping address. The return must be exercised no later than the 120th day following delivery of your purchase. No exceptions will be made.
Our Dream Bundle discount applies to orders including at least one (1) mattress and one (1) bed / bed frame. In the event that either item is returned for a refund, the remaining item(s) you retain will no longer be eligible for the discount and therefore, the price difference will be deducted from your refund.
Noa mattress returns are typically either donated to (1) local charities or (2) organizations that recycle the product’s raw materials. All customers receive a brand new mattress (compressed and rolled) in its original box. Once opened, neither Noa Home or any consumer may re-compress and re-roll it (i.e. such a process requires the use of heavy, industrial and specialized equipment not readily accessible). For security, sanitary and legal purposes, it would be illegal for us to re-sell used mattresses.
Terms of eligibility
Noa Home requires that the customer sleep on the mattress for a minimum of 30 nights to allow adequate time to adjust to the qualities of the new mattress and properly gauge their satisfaction.
Mattresses with physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage will no longer be eligible for a return, exchange or refund. Customers are encouraged to use a mattress protector (purchased separately) to protect the mattress and help prevent damages to the product.