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The Friends & Family Sale: £200 OFF any mattress or bed | Up to 30% off Sofas | Ends October 20.
£200 OFF any mattress or bed. Ends October 20.
Delivery policy

Delivery policy in the United Kingdom

Scheduling your delivery

We’re proud to offer white-glove delivery to all mainland locations in the United Kingdom, which includes delivering your order to the room of your choice, unpacking your item(s), and discarding the packaging materials.

Our third-party transporter will contact you within 3 business days of your purchase (excluding weekends and public holidays) by email to confirm receipt of your order. Once your order has been processed and is ready for delivery, you will receive an email with the next available delivery date / time slot for your area. Please note that delivery dates and time slots are subject to availability. Bookings must be made directly with the transporter.

Deliveries are carried out Monday through Saturday (excluding public holidays), between 7:00am – 3:00pm. The driver will contact you within sixty (60) minutes prior to delivery as a courtesy.

Orders for bedding products will be processed and delivered within 2-7 business days. A specific date and / or time window cannot be chosen for bedding products.

We currently do not ship to Northern Ireland or other non-mainland locations in the United Kingdom.

Below are more specific in-home and shipping guidelines for your reference.

Buy now for delivery later

Place your order today and have it delivered at a later date that’s convenient for you. We will gladly hold your order for a maximum period of three (3) months, with the exception of bedding products. Our transporter will contact you shortly after your purchase is completed; at that moment, you can specify your preferred delivery date / time window.

Preparing for your delivery

Prior to receiving your delivery, take the time to measure both your space and review the product’s dimensions, which are available on the item’s respective website page.

*You are responsible for measuring the height and widths of hallways, doorways, entryways, lifts / elevators and staircases, to ensure safe passage for the delivery team. The transporter reserves the right to cancel the delivery at any time should they deem it unsafe, or unable, to complete the delivery.

Delivery procedures

The customer must ensure available and safe access to the site for the delivery team and transportation vehicle (including an available parking area) on the scheduled delivery date and time window.

During the delivery, no alterations to any doors, trims, moldings or other fixtures to accommodate passage to the products will be made. Should products not fit through the necessary passage, the delivery personnel reserves the right to cancel the delivery. Please note that the delivery team will not remove their safety boots.

Customers are responsible for protecting their household (e.g. floors, walls, fixtures, etc.) prior and during delivery.

Inspection of your delivery

Upon receiving your order, please ensure that you have received all products purchased (quantities, model, size, colour, etc.).

Any issue or incident that may arise during the delivery must be indicated in writing on the proof of delivery before the personnel leaves your home. The third-party transporter will not accept any responsibility for any damage, issue or incident that may arise during the delivery that has not been indicated on the packing slip nor properly documented (e.g. photos, signed note by driver, etc.). Please email us at [email protected] immediately.

VERY IMPORTANT

If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at [email protected] within three (3) days of receipt of your delivery.

In order to process an exchange or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.