Your cart

No savings

No products in the basket.

Our response to COVID-19. Learn more.
The Friends & Family Sale: £200 OFF any mattress or bed | Up to 30% off Sofas | Ends October 20.
£200 OFF any mattress or bed. Ends October 20.
Frequently asked questions

Frequently Asked Questions

Popular questions

How does the free 100-night trial period on mattresses work?

We believe that the best way to know whether a mattress is right for you is to actually sleep on it. Upon receiving your brand new mattress, you’ll have a free, 100-night trial, to try it out in the comfort of your own home. If for whatever reason the mattress just isn’t right for you, please email our support team and we’ll help coordinate a free return pick up, no questions asked. Once collected, you’ll receive a full refund in the original form of payment. Buyers qualify for a 100-night trial return and refund for one (1) mattress only per shipping address. Returned products are either donated to local charities or recycling organizations.

Does thread count matter when choosing bedding?

The shorter answer is no. Here’s why. The reality is there are only so many threads that can fit into a single square inch of fabric. Significantly higher thread counts may imply that other measures of quality are lost during the manufacturing process. There are far more important elements to consider.

Yarn: we only use long staple cotton which implies long and silky fibres, which offer softness and durability to the fabric. Ply: our cotton is made of single ply yarns which are light, breathable and durable; compared to multi-ply yarns, which consist of multiple individual yarns twisted around one another, resulting in a heavier, bulkier and less breathable fabric. Weave: cotton sateen sheets typically feature a luxurious, four over one weave, meaning one vertical thread woven over four horizontal threads. This method produces a smooth, lustrous satin finish. Certifications: Oeko-Tex Standard 100 Class I certification ensures the highest standard of testing worldwide and guarantees a product that is free of any harmful chemicals and made sustainable in a fair-trade environment.

What is the difference between cotton sateen and washed linen?

Our premium cotton sateen sheets, made with 100% organic, long-staple cotton are soft, light and ultra lavish. They are naturally wrinkle-resistant and inherently matte, with a subtle sheen when ironed. This material is perfectly suited for those seeking a sumptuously smooth feel and elegant appearance.

Our linen sheets, woven from the world’s finest French flax and stonewashed, are nothing short of heavenly. They become luxuriously softer over time and are extremely breathable, allowing you to keep cool in the summer and warm in the winter. This material is ideal for those wanting a relaxed feel and lived-in appearance.

Is a mattress protector necessary?

We recommend the use of a waterproof mattress protector to prevent spills, leaks, dirts, etc. from coming into direct contact with your mattress.

Can I place my order today and have it delivered at a later date?

Absolutely! You can place your order today and have it delivered at a later date that is convenient for you. We will gladly hold your order for a maximum period of three (3) months, with the exception of bedding products. Please email us immediately after your purchase at [email protected] with your order number and delivery date preference.

 

 

Shipping and deliveries

How long will it take for my order to ship?

Orders for in stock items typically ship within 2-7 business days (excluding Sundays and public holidays). Upon purchase, you will be contacted by our third-party transporter by email to confirm receipt of your order. Once your order has been processed and is ready for delivery, you will receive an email with the next available delivery date / time slot for your area.

Orders for bedding products will be processed and shipped within 2-7 business days, and a tracking number will be provided. A specific date and / or time window cannot be chosen for bedding products.

Can I place my order today and have it delivered at a later date?

Absolutely! You can place your order today and have it delivered at a later date that is convenient for you. We will gladly hold your order for a maximum period of three (3) months, with the exception of bedding products. Please email us immediately after your purchase at [email protected] with your order number and delivery date preference.

Is shipping free?

Shipping is 100% free on all orders.

Do you ship internationally?

We currently only deliver to addresses within Australia, Canada, Hong Kong, Singapore and the United Kingdom.

How can I pay for my order?

Accepted payment methods on our site include Visa, MasterCard and PayPal.

Do you offer payment plans / instalments?

We currently don’t offer any financing plans/instalments.

Can I modify or cancel my order?

Your order may be modified or cancelled within 2 business days prior to your scheduled delivery date and time – otherwise, changes to your delivery date may be subject to a re-scheduling fee. Please reach out to our support team by email at [email protected] as soon as possible in order for us to assist you with any changes you would like to make.

Will you remove / dispose of my existing mattress?

We currently don’t offer a disposal service on your existing mattress.

Do you have a showroom?

We don’t have a showroom at this time. In bypassing expensive shops and commissioned sales associates, we can offer premium products, including free home delivery and a fair return policy.

Returns and exchanges

How do I return my mattress?

In order to truly appreciate and grow accustomed to your mattress, we recommend sleeping on it for at least 30 nights. We’re confident that you’ll love the comfort and support of our product as your body acclimatizes to their respective design features. If you are unsatisfied with your purchase, contact us within your free 100-night trial period and we will coordinate a free return pickup, no questions asked. Once the mattress has been collected, we will refund you in the original payment form. Refunds typically process within 2-14 business days depending on your financial institution. Each buyer qualifies for a 100-night trial return and refund for one (1) mattress only per shipping address. Free exchanges for alternate mattress sizes are not included within the 100-night trial period. For full details on our return policy, please click here.

How long does it take to receive a refund?

We will process your refund in the original form of payment once your returned item has been collected. Refunds typically process within 2-14 business days depending on your financial institution.

Do I need to keep the mattress box in case I want to return my mattress?

You are not required to keep the original box or packaging in order to return your mattress within your free 100-night trial period.

How do I return my bed or bed frame?

Beds are eligible for a free return pick-up and full refund within 30 days of delivery on unopened and unassembled products only (brand new original condition). Buyers qualify for only one (1) return or exchange on their purchase. For full details on our return policy, please click here.

How do I return my sofa?

Sofas, sectional sofas and armchairs are eligible for a free return pick-up within 30 days of delivery. Buyers qualify for only one (1) return or exchange on their purchase. Once your product has been collected, the returned item will be inspected within 3-5 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, we will process your refund in full in the original form of payment. A restocking fee may apply, in the event that we determine that your return does not meet the required criteria. For full details on our return policy, please click here.

How do I return my bedding?

All bedding items including bed linens, quilts, pillows and mattress protectors are eligible for a free return and full refund within 30 days of delivery. The brand new, unopened and unused item must be returned in its original condition and packaging. The returned item will be inspected within 3-5 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, we will process your refund in full in the original form of payment. For full details on our return policy, please click here.

Mattresses

How firm is the Lite mattress?

The Lite mattress is best suited for back and stomach sleepers, who enjoy a firm sleep surface. The design of the mattress provides a subtle hint of body contouring, which in turn offers comfort and pressure relief while sleeping. On a scale of 1-10 in firmness, the Lite mattress falls at an 8 for most customers. The use of a firmness scale is rather subjective as it’s experienced differently based on the user’s weight, height, sleeping position.

How firm is the Noa mattress?

The Noa mattress caters to all sleeping positions and body types, resulting in a universally comfortable mattress. On a firmness scale of 1-10, the Noa mattress falls at a 7 for most customers. The use of a firmness scale is rather subjective as it’s experienced differently based on the user’s weight, height and sleeping position.

How firm is the Luxe mattress?

The Luxe mattress is suitable for most sleeping positions and body types. Its design offers a soothing cloud-like comfort while delivering uplifting support and breathability. On a firmness scale of 1-10, the Luxe mattress falls at a 7-8 for most customers. The use of a firmness scale is rather subjective as it’s experienced differently based on the user’s weight, height and sleeping position.

How does the free 100-night trial period work?

We believe that the best way to know whether a mattress is right for you is to actually sleep on it. Upon receiving your brand new mattress, you’ll have a free, 100-night trial, to try it out in the comfort of your own home. If for whatever reason the mattress just isn’t right for you, please email our support team and we’ll help coordinate a free return pick up, no questions asked. Once collected, you’ll receive a full refund in the original form of payment. Buyers qualify for a 100-night trial return and refund for one (1) mattress only per shipping address. Returned products are either donated to local charities or recycling organizations.

What is the recommended setup for the mattress?

Our mattresses are extremely versatile and may be used on a slatted or platform bed frame, on the floor or with a box spring. There is no preferred setup beyond your own personal preferences. We truly designed our products to suit the large majority of body types, sleeping positions and setups.

How do I clean the mattress cover?

The mattress cover is not removable. We recommend the use of a mattress protector immediately upon use to protect against spills and dirt. If needed, spot clean the desired area with a mild detergent (gently dab the affected area and avoid rubbing). Please ensure the cleaned area is completely dry before adding your mattress protector or sheets.

How long does it take for the mattress to fully expand?

Allow 30-60 seconds for the mattress to magically expand. The mattress can be used immediately, although we recommend waiting 2-3 days for the product to reach its optimal form and comfort.

How do I know which mattress size is suitable for me?

Single: Recommended for children, youth and adults. This size is commonly used in narrow spaces.

Small Double / Double: Recommended for children, youth and adults. This size provides ample space for a single person but slightly limiting for two.

King: Recommended primarily for adults. This is our most popular size, providing space and comfort for two adults.

Super King: Recommended for adults. This size provides the most space and comfort for two adults across a large width.

Is a mattress protector necessary?

We recommend the use of a waterproof mattress protector to prevent spills, leaks, dirts, etc. from coming into direct contact with your mattress.

How long can the mattress stay in its box?

We recommend removing the mattress from its box within one (1) week of receiving it.

Where are your mattresses made?

Our mattresses are designed in Canada and responsibly manufactured with a leading factory in China, adhering to the highest quality standards in the industry. All materials are OEKO Tex Standard 100 and REACH Certified (the EU equivalent of CertiPur in the United States). Moreover, our foams have been inspected and tested by SGS, one of the world’s leading agencies for quality and compliance.

Can I use the mattress on my existing bed frame?

Absolutely! We simply recommend measuring the inner frame to ensure the mattress will fit properly.

What is the warranty policy on mattresses?

All mattresses are covered by a 15 year Limited Warranty from the date of delivery to your home. This warranty extends to products purchased directly from Noa. All Noa limited warranties are not transferable and extend only to the original purchaser. For more information on our product warranty, please click here.

Sofas

Can I choose a different fabric and / or colour?

Our sofa collection is currently only offered in the fabrics and colours that are presented on our website. There is no option to otherwise customize the item at this time.

Are the cushion covers removable?

For most of our sofa designs, the cushion covers are removable. You can easily remove them when spot cleaning is necessary (do allow them to dry without any moisture seeping into the foam cores).

Is assembly required?

The Flow modular sectional and Pacific modular sectional do not require any assembly – simply unpack, place and enjoy!

The Madison sectional, Soho sofa and Soho armchair require the legs to be installed upon unpacking. The legs screw directly into the frame, without any tools needed.

What is the warranty policy on sofas?

All sectionals, sofas and armchairs carry a one (1) year, limited warranty from the date of delivery to your home. This warranty applies to manufacturing defects only. For more information on our product warranty, please click here.

What is the return policy on sofas?

All sectionals, sofas and armchairs are eligible for a free return pick-up within 30 days of delivery. Buyers qualify for only one (1) return or exchange on their purchase. The returned item will be inspected within 3-5 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, we will process your refund in the original form of payment. A restocking fee may apply, in the event that we determine your returned item does not meet the required criteria. For full details on our return policy, please click here.

Bed Frames

Do you offer assembly for your beds and bed frames?

We currently don’t offer an assembly service for our products. We price our products at the best possible value and leave it to our customers to choose whether they wish to assemble the products themselves, or request the services of a professional assembly provider.

What is the warranty policy on beds and bed frames?

All beds and bed frames carry a one (1) year, limited warranty from the date of delivery to your home. This warranty applies to manufacturing defects only. For more information on our product warranty, please click here.

What is the return policy on beds and bed frames?

All beds and bed frames eligible for a free return pick-up and full refund within 30 days of delivery, if unopened and unassembled (brand new original condition). Buyers qualify for only one (1) return or exchange on their purchase. For full details on our return policy, please click here.

Bedding

What is down alternative?

Down alternative is a hypoallergenic, eco-friendly and affordable alternative to down filled products. Our down alternative quilt and pillow features an ultra-cozy microfiber filling encased in a cotton steen shell, providing you with exceptional comfort while you sleep.

How do you care for the down alternative quilt?

For best results, we recommend having your quilt cleaned by a commercial specialist. While you may technically do so using your residential machine, results are highly variable. To care for these products at home, we recommend to hand wash separately (do not soak) and line dry in the shade (consistently turning) until dried thoroughly. For more information on our clean and care instructions, please click here.

Which pillow is best for my sleeping position?

The soft pillow is perfectly suited for stomach sleepers, providing extremely plush comfort while ensuring that your neck rests in a neutral position.

The medium pillow is ideal for back sleepers, providing a medium amount of fluff and bounce.

The firm pillow is supportive and dense, best suited for side sleepers, as it requires significant loft to maintain neck alignment.

How do you care for the down alternative pillow?

For best results, we recommend having your pillows cleaned by a commercial specialist. While you may technically do so using your residential machine, results are highly variable. To care for these products at home, we recommend to hand wash separately (do not soak) and line dry in the shade (consistently turning) until dried thoroughly. For more information on our clean and care instructions, please click here.

Is a mattress protector necessary?

We recommend the use of a waterproof mattress protector to prevent spills, leaks, dirts, etc. from coming into direct contact with your mattress.

Is the mattress protector suitable for all mattress sizes?

Our mattress protector is offered in a variety of sizes, suitable for mattresses with a thickness up to 36cm.

How do you care for the mattress protector?

Our mattress protector was designed for simple and easy care. For more information on our clean and care instructions, please click here.

Does thread count matter?

The shorter answer is no. Here’s why. The reality is there are only so many threads that can fit into a single square inch of fabric. Significantly higher thread counts may imply that other measures of quality are lost during the manufacturing process. There are far more important elements to consider.

Yarn: we only use long staple cotton which implies long and silky fibres, which offer softness and durability to the fabric. Ply: our cotton is made of single ply yarns which are light, breathable and durable; compared to multi-ply yarns, which consist of multiple individual yarns twisted around one another, resulting in a heavier, bulkier and less breathable fabric. Weave: cotton sateen sheets typically feature a luxurious, four over one weave, meaning one vertical thread woven over four horizontal threads. This method produces a smooth, lustrous satin finish. Certifications: Oeko-Tex Standard 100 Class I certification ensures the highest standard of testing worldwide and guarantees a product that is free of any harmful chemicals and made sustainable in a fair-trade environment.

What is the difference between the cotton sateen and washed linen?

Our premium cotton sateen sheets, made with 100% organic, long-staple cotton are soft, light and ultra lavish. They are naturally wrinkle-resistant and inherently matte, with a subtle sheen when ironed. This material is perfectly suited for those seeking a sumptuously smooth feel and elegant appearance.

Our linen sheets, woven from the world’s finest French flax and stonewashed, are nothing short of heavenly. They become luxuriously softer over time and are extremely breathable, allowing you to keep cool in the summer and warm in the winter. This material is ideal for those wanting a relaxed feel and lived-in appearance.

Can I mix and match different sheet materials and / or colours?

Absolutely! Our customers frequently mix and match different materials and colours based on their personal preferences and taste. Both our cotton sateen and washed linen bedding offer luxurious comfort, quality and style, leaving it entirely up to you to decide which look and feel is best suited for you.

How deep is your fitted sheet?

Our fitted sheets are offered in a variety of sizes, suitable for mattresses with a thickness up to 30cm.

How do you care for cotton sateen and washed linen bedding?

Bed linens should be laundered on a weekly basis. For more information on our clean and care instructions, please click here.