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The 100 night trial serves as the return policy for the Noa mattress. Upon receiving your brand new mattress, you’ll have 100 nights to try it out in the comfort of your own home. If it’s just not right for you, email us at [email protected] during the trial period. We’ll schedule a free return pick-up. Once collected, we’ll refund you in full in the original form of payment.
Buyers qualify for a 100 night trial return and refund for one (1) mattress only per shipping address. The return must be exercised no later than the 100th day following delivery of your purchase. No exceptions will be made.
Noa mattress returns are typically either donated to (1) local charities or (2) organizations that recycle the product’s raw materials. All customers receive a brand new mattress (compressed and rolled) in its original box. Once opened, neither Noa or any consumer may re-compress and re-roll it (i.e. such a process requires the use of heavy, industrial and specialized equipment not readily accessible). For security, sanitary and legal purposes, it would be illegal for us to re-sell used mattresses.