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The Clearance Event: HK$2,000 OFF any mattress or bed. Ends October 27.
HK$2,000 OFF any mattress or bed. Ends October 27.
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Hong Kong

Noa mattress – 15 year limited warranty.


  • Visible indentations greater than one (1) inch (2.54cm) resulting from flaws in manufacturing and not from normal wear and tear. Normal wear and tear requires that the mattress be continuously supported by a proper bed frame to support the collective weight of the mattress and its user(s).
  • Any physical or structural flaw in the mattress that causes foam to split or crack, despite normal usage and proper handling.


  • A normal increase in softness of the foams which does not affect the actual pressure-relieving properties of the product.
  • Individual comfort preferences relating to firmness, design, materials and feel.
  • Physical and/or structural damages including, but not limited to, stains, burns, tears, cuts, or liquid damage resulting from use by the customer.
  • Damage due to use with an inappropriate foundation.
  • Damage incurred by transportation after initial delivery provided by Noa.
  • Damage resulting from washing or drying the mattress cover.
  • Any minor manufacturing flaws to the product or packaging including, but not limited to, cosmetic flaws such as uneven stitching, dented/dirty carton boxes, etc.
  • Any warranty claim is only applicable within the country of original delivery by the original purchaser.

Noa will, at its sole discretion, determine whether a repair or replacement of a defective mattress is appropriate.

Claims covered under this limited warranty may be made by reaching us at [email protected].

Sofas and beds – 1 year limited warranty.

All products carry a one (1) year, limited warranty from the date of delivery to your home. This limited warranty applies to manufacturing defects only. We will not accept return and exchange requests nor warranty claims relating to stains, marks, halos, spots, soiling, discoloration, etc. to your LiveSmart upholstered products. 


  • Normal wear and tear such as, but not limited to: scratches, indentations, cuts, discolouration, shrinkage, fabric piling, stains and/or any damages resulting from everyday accidents.
  • Products that have been incorrectly assembled and/or used improperly.
  • Products that have been used outdoors.
  • Products that have been altered or cleaned using cleaning products or methods that are not specifically provided on


If you notice that your product or its individual components are damaged upon unboxing, please notify us immediately in writing by email at [email protected] within three (3) days of receipt of your delivery.

In order to process an exchange or replacement part request, we will require photos of the damaged component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.

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