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The Noa mattress
The 100 night trial serves as the return policy for the Noa mattress. Upon receiving your brand new mattress, you’ll have 100 nights to try it out in the comfort of your own home. If it’s just not right for you, email us at [email protected] during the trial period. We’ll schedule a free return pick-up. Once collected, we’ll refund you in full in the original form of payment.
Buyers qualify for a 100 night trial return and refund for one (1) mattress only per shipping address. The return must be exercised no later than the 100th day following delivery of your purchase. No exceptions will be made.
Noa mattress returns are typically either donated to (1) local charities or (2) organizations that recycle the product’s raw materials. All customers receive a brand new mattress (compressed and rolled) in its original box. Once opened, neither Noa or any consumer may re-compress and re-roll it (i.e. such a process requires the use of heavy, industrial and specialized equipment not readily accessible). For security, sanitary and legal purposes, it would be illegal for us to re-sell used mattresses.
Sofas, sectionals and armchairs
If you decide that you’re not entirely satisfied with your new sofa, sectional or armchair purchase, we’re here to help. To initiate a return of a sofa, sectional and/or armchair, please email us at [email protected] within 30 days of having received your delivery.
Once your product has been collected, the returned item will be inspected within 3-5 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, our team will process your refund in full in the original form of payment.
Returns must be in “as new” condition to be eligible for a free return pick-up and full refund. Determining criteria include:
- Free from any stains, spots, scratches, marks, drilling and/or other modifications
- Free from any tears, cuts, unstitched threading
- Free from any soiling and traces of moisture
- Free from any odours (e.g. traces of smoking)
- Free from use by pets (e.g. traces of pet hair)
- For residential, indoor use only under normal wear and tear conditions
In the event that we determine that your return does not meet the criteria aforementioned, a 10% restocking fee of the product price will be deducted from the refund amount. In other words, your refund in such a case would be: Purchase Price – Restocking Fee (10%) = Refund Amount (SGD). Important. We will not accept return and exchange requests nor warranty claims relating to stains, marks, halos, spots, soiling, discolouration, etc. to your LiveSmart upholstered products.
Beds (i.e. frames and headboards)
Beds are eligible for a free return pick-up and full refund within 30 days of delivery on unopened and unassembled products only (brand new original condition).
If you notice that your product or its individual components are damaged or defective upon unboxing, please notify us immediately by email at [email protected] within three (3) days of receipt of your delivery.
In order to process an exchange or replacement request (for either a product or part), we will require photos of the damaged product (s) / component(s) before they have been used for assembly. Claims made after three (3) days of receipt of delivery are subject to fees.