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THE CHRISTMAS SALE
$300 OFF ANY MATTRESS

FROM PORTUGAL WITH LOVE
UP TO 50% OFF ALL BEDDING

Frequently asked questions

Frequently Asked Questions

Popular questions

How does the free 120-night trial period on mattresses work?

We believe that the best way to know whether a mattress is right for you is to actually sleep on it. Upon receiving your brand new mattress, you’ll have a free, 120-night trial, to try it out in the comfort of your own home. If for whatever reason the mattress just isn’t right for you, please email our support team and we’ll help coordinate a free return pick up, no questions asked. Once collected, you’ll receive a full refund in the original form of payment. Buyers qualify for a 120-night trial return and refund for one (1) mattress only per shipping address. Returned products are either donated to local charities or recycling organizations.

Noa Home requires that a customer sleep on the mattress for a 30 night period to allow the customer adequate time to adjust to the qualities of the new mattress and properly gauge their satisfaction.

Does thread count matter when choosing bedding?

The shorter answer is no. Here’s why. The reality is there are only so many threads that can fit into a single square inch of fabric. Significantly higher thread counts may imply that other measures of quality are lost during the manufacturing process. There are far more important elements to consider.

Yarn: we only use long staple cotton which implies long and silky fibres, which offer softness and durability to the fabric. Ply: our cotton is made of single ply yarns which are light, breathable and durable; compared to multi-ply yarns, which consist of multiple individual yarns twisted around one another, resulting in a heavier, bulkier and less breathable fabric. Weave: cotton sateen sheets typically feature a luxurious, four over one weave, meaning one vertical thread woven over four horizontal threads. This method produces a smooth, lustrous satin finish. Certifications: Oeko-Tex Standard 100 Class I certification ensures the highest standard of testing worldwide and guarantees a product that is free of any harmful chemicals and made sustainable in a fair-trade environment.

What is the difference between cotton sateen and washed linen?

Our premium cotton sateen sheets, made with 100% organic, long-staple cotton are soft, light and ultra lavish. They are naturally wrinkle-resistant and inherently matte, with a subtle sheen when ironed. This material is perfectly suited for those seeking a sumptuously smooth feel and elegant appearance.

Our linen sheets, woven from the world’s finest French flax and stonewashed, are nothing short of heavenly. They become luxuriously softer over time and are extremely breathable, allowing you to keep cool in the summer and warm in the winter. This material is ideal for those wanting a relaxed feel and lived-in appearance.

Is a mattress protector necessary?

We recommend the use of a waterproof mattress protector to prevent spills, leaks, dirts, etc. from coming into direct contact with your mattress.

Shipping and deliveries

How long will it take for my order to ship?

Current order processing delays are estimated between 1-10 business days. Once your order has been processed, our third party transporter will contact you via SMS to confirm a suitable delivery date. Delivery to your home is estimated on average between 1-7 business days once processed. For more details on our delivery policy, please click here.

Can I place my order today and have it delivered at a later date?

At this time, we are unable to hold your order until a future date.

Is shipping free?

Shipping is 100% free on all orders within our serviceable delivery areas. For more details on our delivery policy, please click here.

Do you ship internationally?

We currently only deliver to addresses within Australia, Canada, Singapore and the United Kingdom.

How can I pay for my order?

Accepted payment methods on our site include Visa, MasterCard, Maestro, Amex, JCB and PayPal. We also offer instalments with Afterpay.

Do you offer payment plans / instalments?

We currently offer instalments with Afterpay.

Can I modify or cancel my order?

Once your order has been processed and dispatched, we are unable to make any modifications. Requests for changes while the order is in transit may be refused and / or subject to a fee.

We are unable to cancel an order while in transit. Once the order has been received, you may contact us to initiate the return process.

Will you remove / dispose of my existing mattress?

We currently don’t offer a disposal service on your existing mattress.

Do you have a showroom?

We don’t have a showroom at this time. In bypassing expensive shops and commissioned sales associates, we can offer premium products, including free home delivery and a fair return policy.

Returns and refunds

How do I return my mattress?

In order to truly appreciate and grow accustomed to your mattress, we recommend sleeping on it for at least 30 nights. We’re confident that you’ll love the comfort and support of our product as your body acclimatizes to their respective design features. If you are unsatisfied with your purchase, contact us within your free 120-night trial period and we will coordinate a free return pickup, no questions asked. Once the mattress has been collected, we will refund you in the original payment form. Refunds typically process within 2-14 business days depending on your financial institution. Each buyer qualifies for a 120-night trial return and refund for one (1) mattress only per shipping address. Free exchanges for alternate mattress sizes are not included within the 120-night trial period. For full details on our return policy, please click here.

Noa Home requires that a customer sleep on the mattress for a 30 night period to allow the customer adequate time to adjust to the qualities of the new mattress and properly gauge their satisfaction.

How long does it take to receive a refund?

We will process your refund in the original form of payment once your returned item has been collected. Refunds typically process within 2-14 business days depending on your financial institution.

Do I need to keep the mattress box in case I want to return my mattress?

You are not required to keep the original box or packaging in order to return your mattress within your free 120-night trial period.

How do I return my bed or bed frame?

Beds are eligible for a return pick-up and refund within 30 days of delivery. All return requests are subject to a 15% restocking fee and require that the product be unopened and unassembled (brand new original condition). For full details on our return policy, please click here.

How do I return my sofa?

Sofas, sectional sofas and armchairs are eligible for a return pick-up within 14 days of delivery. All return requests are subject to a 15% restocking fee and require that the product be in “as new” condition with all original packaging on hand. Once your product has been collected, the returned item will be inspected within 3-7 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, we will process your refund in the original form of payment minus a 15% restocking fee. For full details on our return policy, please click here.

How do I return my bedding?

All bedding items including bed linens, quilts, pillows and mattress protectors are eligible for a free return and full refund within 30 days of delivery. The brand new, unopened and unused item must be returned in its original condition and packaging. The returned item will be inspected within 3-7 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, we will process your refund in full in the original form of payment. For full details on our return policy, please click here.

How do I return my rug?

Rugs are eligible for a return pick-up and refund within 14 days of delivery. The original packaging is required for the return. Buyers qualify for only one (1) return or exchange on their purchase. For full details on our return policy, please click here.

Mattresses

How firm is the Lite mattress?

The Lite mattress is best suited for back and stomach sleepers, who enjoy a firm sleep surface. The design of the mattress provides a subtle hint of body contouring, which in turn offers comfort and pressure relief while sleeping. On a scale of 1-10 in firmness, the Lite mattress falls at an 8 for most customers. The use of a firmness scale is rather subjective as it’s experienced differently based on the user’s weight, height, sleeping position, and even the ambient temperature of the room / home.

How firm is the Noa mattress?

The Noa mattress caters to all sleeping positions and body types, resulting in a universally comfortable mattress. On a firmness scale of 1-10, the Noa mattress falls at a 7 for most customers. The use of a firmness scale is rather subjective as it’s experienced differently based on the user’s weight, height and sleeping position, and even the ambient temperature of the room / home.

How firm is the Luxe mattress?

The Luxe mattress is suitable for most sleeping positions and body types. Its design offers a soothing cloud-like comfort while delivering uplifting support and breathability. On a firmness scale of 1-10, the Luxe mattress falls at a 7-8 for most customers. The use of a firmness scale is rather subjective as it’s experienced differently based on the user’s weight, height and sleeping position, and even the ambient temperature of the room / home.

How does the free 120-night trial period work?

We believe that the best way to know whether a mattress is right for you is to actually sleep on it. Upon receiving your brand new mattress, you’ll have a free, 120-night trial, to try it out in the comfort of your own home. If for whatever reason the mattress just isn’t right for you, please email our support team and we’ll help coordinate a free return pick up, no questions asked. Once collected, you’ll receive a full refund in the original form of payment. Buyers qualify for a 120-night trial return and refund for one (1) mattress only per shipping address. Returned products are either donated to local charities or recycling organizations.

What is the recommended setup for the mattress?

Our mattresses are extremely versatile and may be used on a slatted or platform bed frame, on the floor or with a box spring. There is no preferred setup beyond your own personal preferences. We truly designed our products to suit the large majority of body types, sleeping positions and setups.

How do I clean the mattress cover?

The mattress cover is not removable. We recommend the use of a mattress protector immediately upon use to protect against spills and dirt. If needed, spot clean the desired area with a mild detergent (gently dab the affected area and avoid rubbing). Please ensure the cleaned area is completely dry before adding your mattress protector or sheets.

How long does it take for the mattress to fully expand?

Allow 30-60 seconds for the mattress to magically expand. The mattress can be used immediately, although we recommend waiting 2-3 days for the product to reach its optimal form and comfort.

How do I know which mattress size is suitable for me?

Single: Recommended for children, youth and adults. This size is commonly used in narrow spaces.

King Single / Double: Recommended for children, youth and adults. This size provides ample space for a single person but slightly limiting for two.

Queen: Recommended primarily for adults. This is our most popular size, providing space and comfort for two adults.

King: Recommended for adults. This size provides the most space and comfort for two adults across a large width.

Is a mattress protector necessary?

We recommend the use of a waterproof mattress protector to prevent spills, leaks, dirts, etc. from coming into direct contact with your mattress.

How long can the mattress stay in its box?

We recommend removing the mattress from its box within 45-60 days of receiving it.

Where are your mattresses made?

Our mattresses are designed in Canada and responsibly manufactured with a leading factory in China, adhering to the highest quality standards in the industry. All materials are OEKO Tex Standard 100 and REACH Certified (the EU equivalent of CertiPur in the United States). Moreover, our foams have been inspected and tested by SGS, one of the world’s leading agencies for quality and compliance.

Can I use the mattress on my existing bed frame?

Absolutely! We simply recommend measuring the inner frame to ensure the mattress will fit properly.

What is the warranty policy on mattresses?

All mattresses are covered by a 15 year Limited Warranty from the date of delivery to your home. This warranty extends to products purchased directly from Noa. All Noa limited warranties are not transferable and extend only to the original purchaser. For more information on our product warranty, please click here.

Sofas

Can I choose a different fabric and / or colour?

Our sofa collection is currently only offered in the fabrics and colours that are presented on our website. There is no option to otherwise customize the item at this time.

Are the cushion covers removable?

For most of our sofa designs, the cushion covers are removable. You can easily remove them when spot cleaning is necessary (do allow them to dry without any moisture seeping into the foam cores).

Is assembly required?

The Flow modular sectional and Pacific modular sectional do not require any assembly – simply unpack, place and enjoy!

All other sofa designs require the legs to be installed upon unpacking.

What is the warranty policy on sofas?

All sectionals, sofas and armchairs carry a one (1) year, limited warranty from the date of delivery to your home. This warranty applies to manufacturing defects only. For more information on our product warranty, please click here.

What is the return policy on sofas?

Sofas, sectional sofas and armchairs are eligible for a return pick-up within 14 days of delivery. All return requests are subject to a 15% restocking fee and require that the product be in “as new” condition with all original packaging on hand. Once your product has been collected, the returned item will be inspected within 3-7 business days of arriving at our warehouse. Once we validate that the product is in “as new” condition, we will process your refund in the original form of payment minus a 15% restocking fee. For full details on our return policy, please click here.

Bed Frames

Do you offer assembly for your beds and bed frames?

We currently don’t offer an assembly service for our products. We price our products at the best possible value and leave it to our customers to choose whether they wish to assemble the products themselves, or request the services of a professional assembly provider.

What is the warranty policy on beds and bed frames?

All beds and bed frames carry a one (1) year, limited warranty from the date of delivery to your home. This warranty applies to manufacturing defects only. For more information on our product warranty, please click here.

What is the return policy on beds and bed frames?

Beds are eligible for a return pick-up and refund within 30 days of delivery. All return requests are subject to a 15% restocking fee and require that the product be unopened and unassembled (brand new original condition). For full details on our return policy, please click here.

Bedding

What is down alternative?

Down alternative is a hypoallergenic, eco-friendly and affordable alternative to down filled products. Our down alternative quilt and pillow features an ultra-cozy microfiber filling encased in a cotton steen shell, providing you with exceptional comfort while you sleep.

How do you care for the down alternative quilt?

For best results, we recommend having your quilt cleaned by a commercial specialist. While you may technically do so using your residential machine, results are highly variable. To care for these products at home, we recommend to hand wash separately (do not soak) and line dry in the shade (consistently turning) until dried thoroughly. For more information on our clean and care instructions, please click here.

Which pillow is best for my sleeping position?

The soft pillow is perfectly suited for stomach sleepers, providing extremely plush comfort while ensuring that your neck rests in a neutral position.

The medium pillow is ideal for back sleepers, providing a medium amount of fluff and bounce.

The firm pillow is supportive and dense, best suited for side sleepers, as it requires significant loft to maintain neck alignment.

How do you care for the down alternative pillow?

For best results, we recommend having your pillows cleaned by a commercial specialist. While you may technically do so using your residential machine, results are highly variable. To care for these products at home, we recommend to hand wash separately (do not soak) and line dry in the shade (consistently turning) until dried thoroughly. For more information on our clean and care instructions, please click here.

Is a mattress protector necessary?

We recommend the use of a waterproof mattress protector to prevent spills, leaks, dirts, etc. from coming into direct contact with your mattress.

Is the mattress protector suitable for all mattress sizes?

Our mattress protector is offered in a variety of sizes, suitable for mattresses with a thickness up to 40cm.

How do you care for the mattress protector?

Our mattress protector was designed for simple and easy care. For more information on our clean and care instructions, please click here.

Does thread count matter?

The shorter answer is no. Here’s why. The reality is there are only so many threads that can fit into a single square inch of fabric. Significantly higher thread counts may imply that other measures of quality are lost during the manufacturing process. There are far more important elements to consider.

Yarn: we only use long staple cotton which implies long and silky fibres, which offer softness and durability to the fabric. Ply: our cotton is made of single ply yarns which are light, breathable and durable; compared to multi-ply yarns, which consist of multiple individual yarns twisted around one another, resulting in a heavier, bulkier and less breathable fabric. Weave: cotton sateen sheets typically feature a luxurious, four over one weave, meaning one vertical thread woven over four horizontal threads. This method produces a smooth, lustrous satin finish. Certifications: Oeko-Tex Standard 100 Class I certification ensures the highest standard of testing worldwide and guarantees a product that is free of any harmful chemicals and made sustainable in a fair-trade environment.

What is the difference between the cotton sateen and washed linen?

Our premium cotton sateen sheets, made with 100% organic, long-staple cotton are soft, light and ultra lavish. They are naturally wrinkle-resistant and inherently matte, with a subtle sheen when ironed. This material is perfectly suited for those seeking a sumptuously smooth feel and elegant appearance.

Our linen sheets, woven from the world’s finest French flax and stonewashed, are nothing short of heavenly. They become luxuriously softer over time and are extremely breathable, allowing you to keep cool in the summer and warm in the winter. This material is ideal for those wanting a relaxed feel and lived-in appearance.

Can I mix and match different sheet materials and / or colours?

Absolutely! Our customers frequently mix and match different materials and colours based on their personal preferences and taste. Both our cotton sateen and washed linen bedding offer luxurious comfort, quality and style, leaving it entirely up to you to decide which look and feel is best suited for you.

How deep is your fitted sheet?

Our fitted sheets are offered in a variety of sizes, suitable for mattresses with a thickness up to 40cm.

How do you care for cotton sateen and washed linen bedding?

Bed linens should be laundered on a weekly basis. For more information on our clean and care instructions, please click here.