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*Last update on 6 April, 2020
To Our Global Community:
During this extraordinary time, we face an unprecedented challenge which calls upon the very best of our humanity. As we continue to follow the evolving guidance of international and local governments, business operations continue, deliveries are uninterrupted and our team remains entirely available to bring comfort and security to you and your home. Below are some measures we are taking in light of COVID-19 – all of which ensure that your health is our top priority. Wishing you health, safety and comfort.
Your team at Noa
Our business and teams are here for you.
Our business remains fully operational with our teams across all countries working safely from home. Orders continue to be fulfilled within the stated lead times on the product pages across our website. There are currently no business interruptions nor additional delivery delays.
Email us at [email protected], chat with us on noahome.com or call us by phone. What matters most is making you feel as connected to us as possible.
Our delivery service remains fully operational. In order to ensure the health and safety of our customers, teams, third-party transport providers and the broader community, orders will be fulfilled through contact-free delivery which means:
- Our transporter will deliver your order to your front door of your house or apartment.
- The delivery driver will knock / ring and ensure to stand at a safe distance of 1.5 meters.
- Based on your shipping address and the third-party transporter which services that area, the item(s) may be left where packages are normally delivered to your home, without the need of a signature.
- Signatures are no longer required.
Some multi-tenant buildings are restricting access to non-residents. As a result, our third-party transporters will contact you thirty (30) minutes prior to your delivery. It is standard procedure that the delivery driver check-in at the building’s lobby / reception. In the event that the transporter is unable to complete the delivery due to access restrictions, you will be contacted.
In light of the evolving situation that is COVID-19, and most importantly, in accordance with the latest national guidelines, the charities we partner with for product returns / collections are currently not deemed as “essential” services. As a result, the collection of products under our return policy is temporarily suspended – for your safety – in accordance with current restrictions by local authorities prohibiting individuals from entering your home.
Notwithstanding the temporary suspension of mattress collections, please do write us at [email protected] within your product’s assigned return window should you wish to return your product. We’re committed to honouring our product return policies while doing our best in providing you with prompt and friendly support. We wish to extend you our most sincere appreciation for your patience and understanding during these unprecedented times.
Health and safety precautions
Our teams and transport partners are implementing health and hygiene practices as recommended by international and local authorities for everyone’s safety. The use of protective equipment, sanitary items and hygiene best practices across warehouses and, during shipping and handling, are currently enforced for the wellbeing of all.